The reception staff were average. The initial quote they gave me was higher than my booking price. After I showed the rental booking receipt, they agreed to adjust it.
However, their accident handling was extremely inefficient. The call center staff could not effectively address the issues. On the 18th, shortly after I picked up the car, it broke down on the road. I was wearing formal attire, standing under the blazing sun, made five calls, and waited nearly four hours for the tow truck. The replacement car didn't arrive immediately, so I had to go back to the airport to get a new car, spending a total of five hours hungry, missing my son's graduation dinner, and paying a lot for international calls. It was a complete nightmare. The replacement car was a recently returned one, uncleaned, but luckily it was reliable enough to last the trip.
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