Self-drive trip to Twelve Apostles and Phillip Island

Kennedy Samson

Australia

Reviewed: Wed, Oct 18, 2017

About Aucar: 2.0 /10

The store is far from the airport, shuttle service is not timely, the provided vehicle did not match the booked car category, the car was in poor condition with many visible damages, which led to disputes during return and even attempts to blame me for pre-existing damages

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

1 days rental

Relevant Reviews on Aucar Aucar Mel airport

Lester Melville

Australia

1 days rental

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Mon, Apr 23, 2018

“Melbourne-Torquay-Port Campbell-Geelong-Melbourne”

About Aucar: 6.0 /10

When returning the car in the morning, no staff was present at the rental office. We waited for 10 minutes for someone to return from the airport and they prioritized helping a new customer first. The entire process from arriving at the office to finishing the return took half an hour. As a result, we barely made it to our flight after handling tax refunds, baggage check, and security. The rental office was informed of our return time in advance, so they should ensure enough staff during busy hours.

About QEEQ: 10.0 /10

Eli Buck

Australia

1 days rental

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Wed, Aug 2, 2017

“Don't expect any service from the rental company. Make sure you understand everything at pickup...”

About Aucar: 4.0 /10

Response time is extremely slow. Problems are not resolved in a timely manner. Each query takes several hours for a reply. The staff at pickup and drop-off were mediocre in attitude. They did not explain the car's features. I rented the car for over ten days without music; only on the last day did I hear back about returning the car a day early without a refund. If I were to rate them, it would barely pass with a 60.