Very satisfied.

A little bit of confusion on the pick up location (in part due to the strange airport pick-up kerb layout), other than that the whole process went smoothly. For anyone that speaks Chinese, they have staff whole speak Mandarin.

Car rental company did not have the specific car Audi Q5, even though booking says it is for specific car model. Nevertheless, counter staff offer free upgrade to Q7. Although he was holding the Q7 car key, but he cannot locate the Q7 in the car lots. In the end, I settled for a Volvo XC60 parked just right outside of the reception. To my surprise, the counter staff just blank out the printed text “Audi Q5” with correction tape on my rental agreement paper! And write over it “XC40”! He reasssured me this is fine. Now I know why the Q5 and Q7 are missing from the car park lot.

Like: The car close to brand new
Dislike: The car hirer can tell us upfront that there were non tolls road so that customers do not need to incur extra for the tolls

Like: Great experience renting the car with AUCAR. Efficient and no fuss services. Car was in good condition. And everything was clearly explained.
Dislike: Very competitive price. Car was in great condition.