This was an extremely terrible experience! Firstly, the staff were very indifferent at the time of pickup and did not bother to give any additional information. Secondly, the pickup location was in central London, but they failed to inform me about the congestion charge (approximately £10) that had to be paid by midnight on the same day by phone, otherwise there would be a fine. As a foreigner who had just gotten the car, how was I supposed to know how to pay it? Later, after returning to my country, I was charged £105 (of which £40 was a service fee from this company). This is outrageous! Clearly, they use such methods to overcharge! Furthermore, when I inquired about the charge, the response was very slow, taking almost a month to send the detailed bill. No wonder the European economy is declining, such details reveal the reasons!