A few days after returning the car, I was charged AUD 219.9 for cleaning and miscellaneous fees, while my companion, who rented a car at the same time, did not incur these charges. I have never encountered this situation with rentals in different countries before!
Car was not as ordered, they said they do not have that model any more.
Staff "Stephanie' at hertz pick up location very rude and unhelpful as we tried to ge a car that looked half decent.
Returned early and no refund
Returned on Wednesday at 10.00 am when had booked from Sunday through to Saturday
About QEEQ:8.0/10
Booking platform good, but not up to date as vechicle order is not available any more.
Insurance cover for the vehicle not clearly explained which i end up with extra payment at Hertz counter while collecting the vehicle.
About QEEQ:7.0/10
Insurance cover for the vehicle not clearly explained which i end up with extra payment at Hertz counter while collecting the vehicle.
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