The flight was delayed, they directly charged me and then told me there were no cars. Had to rent another car elsewhere.

Good, simple procedures

Staff's English isn't great, but their service attitude is fine.

Picking up the car went smoothly. The car was very new and any scratches were noted during the inspection. However, when returning the car, I called ahead to ask about the type of gasoline to use and mentioned that I might return it around 11 AM, but hadn't confirmed the time. In the evening, I was delayed finding a gas station near the airport, and the rental company kept calling to hurry me up. They eventually said if I wasn't back within half an hour, they wouldn't wait, which made me furious. They told me when picking up the car that a call 10 minutes ahead would be enough, but then they said they weren't open 24 hours. This made me very anxious. I drove over 100 mph back to the airport once I found the gas station, only to find out they were indeed working. I think the staff member just didn't want to wait and wanted to go to sleep, which really upset me!

Like: Efficient and good condition vehicle
Dislike: Site and hire company to be clearer about debit/ credit card requirements. Almost impossible to contact easyrentcars if there is a problem, so best book direct.