Chic Car Rent - PHUKET INTERNATIONAL AIRPORT Information, Car hire Instructions & Policies

Like: Efficient and good condition vehicle
Dislike: Site and hire company to be clearer about debit/ credit card requirements. Almost impossible to contact easyrentcars if there is a problem, so best book direct.

Picking up the car went smoothly. The car was very new and any scratches were noted during the inspection. However, when returning the car, I called ahead to ask about the type of gasoline to use and mentioned that I might return it around 11 AM, but hadn't confirmed the time. In the evening, I was delayed finding a gas station near the airport, and the rental company kept calling to hurry me up. They eventually said if I wasn't back within half an hour, they wouldn't wait, which made me furious. They told me when picking up the car that a call 10 minutes ahead would be enough, but then they said they weren't open 24 hours. This made me very anxious. I drove over 100 mph back to the airport once I found the gas station, only to find out they were indeed working. I think the staff member just didn't want to wait and wanted to go to sleep, which really upset me!

I paid the money but didn't manage to pick up the car. Spent a lot on taxi fares, and the rental fee was not refunded.

Excellent service.

The car rental and return were very fast, and the staff was very friendly. A good choice. I rented an economy HONDA CITY, which was spacious enough for three people and very fuel-efficient.

Very Responsible

At the domestic arrivals terminal of Phuket Airport, turn left after collecting your luggage and you'll find the Chic Car counter

Communication was not very smooth. Basically OK, but the wait time was indeed a bit long, possibly because they needed to clean the car. However, they should have prepared it in advance! The reservation indicated a Honda Pilot or similar model, but we actually got a Honda BRV, which is two levels lower.

Staff's English isn't great, but their service attitude is fine.

Perfect

Good, simple procedures

Pick-up and drop-off were very quick. The car was comfortable to drive. It was a joyous trip.

English proficiency is a major weakness..

The pickup and drop-off process was quick and easy. The staff were very friendly, and the vehicle was in excellent condition, almost like new.

The queue time was not long, but taking the car took quite some time. Additionally, the credit card machine had issues. We had to try three or four different credit cards before realizing it was their machine's problem. Then we had to wait for another machine, which took nearly an hour.

Very dissatisfied

The flight was delayed, they directly charged me and then told me there were no cars. Had to rent another car elsewhere.