Returning the car to a different location is not allowed, very frustrating. Refund the deposit

The car pickup is not at Terminal 3; you have to take the skytrain to Terminal 1. There was a minor scratch on the lower right front corner, so I took a photo. When returning the car, the staff exaggerated and said it would cost seven or eight hundred. They told me the amount would be deducted from my credit card. I informed them that my rental insurance covers all costs and asked them to discuss it with my rental company.

The wait time was very short; only one customer was ahead of me.

I booked the car for 7:00 PM. Due to an early flight arrival, I reached the company's counter at 5:50 PM, but the attendant insisted on processing my rental at 7 PM. At 6:55 PM, they still asked me to wait for 5 more minutes. After a 15-hour flight, I really wanted to get the car and rest. They had cars available, and I could have returned the car earlier if I picked it up earlier. This company is not good. In my previous rentals, I could always pick up the car as soon as there was availability. I will avoid this company in the future if possible.

I booked a Toyota Camry online, but received a Kia Soul instead. They told me it's a similar type of car. However, the trunk was noticeably smaller and could not fit all our luggage, which took up space in the back seat.