Very poor service, really cannot use this company. Despite tolerating various bizarre issues, the final bill is inexplicable. They randomly adjusted the pick-up and drop-off times to charge an extra day, and included many unknown additional fees, overcharging nearly 240 Euros.

I went to pick up the car with a printed order and English translation. A rude overweight woman saw I was Chinese and demanded an international driving permit and NATI certified translation. Ended up not renting the car. I asked for a non-rental certificate, but she said I wasn't her customer and should contact the third-party. Really bad experience. I then rented a car from AVIS without any issues. Definitely a bad review for this company!

Extremely poor, the worst car rental experience. Promised a Land Rover but gave a Highlander instead, and at that time both QEEQ and Europcar clearly acknowledged it was a downgrade. What about the promised refund? After using the car, they denied responsibility.

Extremely poor, the worst rental experience. Promised a Range Rover but got a Highlander. At the time, both QEEQ and Europcar clearly stated it was a downgrade. Where's the refund they promised? They denied it after I used the car?

Good service

Good system