My flight was delayed on the first day, and the car rental office was closed when I arrived. The next day, they upgraded my car but charged me an extra 1,000 RMB. This is ridiculous! I'll never use this company again. Fellow travelers from China, be cautious!!!
I went there myself. The branch is very small and hard to find. They require a 1500 CAD deposit, not a pre-authorization. If you accidentally get on the highway or receive a ticket, they charge a 50 CAD administrative fee each time. The most critical issue was that the RAV4 I booked was unavailable, and they gave me a very old and shabby Altima. It made a loud noise at the back, as if the tires were not properly installed. They promised to replace it in two days, which disrupted my plans. However, when I went back two days later, they said the RAV4 still wasn't available. My wife got angry and said the car was too bad, only then did they give us a Camry. They said we could replace it on the third day. To avoid the same issue, I called ahead, and they finally had the car. The worst part of the story happened after I extended my rental and returned the car. They said the deposit would be automatically refunded after a month, but more than a month passed, and after several calls - the first time they said the finance department wasn't available, the second time they said it was noted in the system and would be processed, the third time a cleaner answered and said they would leave a note, and the fourth time they said their UK account was frozen and they didn't know when it would be resolved, so they couldn't refund my money. I can't believe such a terrible company exists in Canada.
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