The staff were very helpful, they even drove us back to our hotel when we returned the car. Thumbs up!

Overall good, friendly service with a smile. Although I don't speak English, they patiently answered my questions! They briefly recommended insurance, but since I had already purchased it, there was no need to buy it again! No issues, they quickly handed over the contract and car keys.

Hertz doesn't offer outstanding service; it largely depends on the staff's mood. At our pickup point, the staff were strictly businesslike—neither enthusiastic nor deliberately indifferent, likely due to their personality. Our car experienced damage midway, and the efficiency of the replacement point was not impressive. However, the young guy at the airport drop-off was very cheerful and proactive. Overall, there isn't much service quality to speak of, but they don't charge extra, and the car was in good condition, which is the most comforting part of the trip.

Good service for their direct customers

Some of the small cars were a little banged up or missing hubcaps. On the exterior, ours was fine, but they left trash in the back floorboard! I guess we got what we paid for.