The car was delivered later than the scheduled time. We arranged to pick it up at 9 AM, but by 9:31 it still hadn't arrived. While driving, the car made a loud noise and couldn't be driven properly. They claimed it was sand in the brake pads. We drove on regular roads, not gravel, and requested a repair. They demanded a credit card for security and blamed us for the issue. When we reported this to the rental company, their staff insulted us, questioning our integrity. We didn't make up the problem; the car had an issue and the rental company should inspect it to determine responsibility. Instead, they asked for our credit card with unclear intentions. This almost ruined our plans. With such an attitude and service, who would dare to rent from them? Cars can have issues, but this approach and attitude are unacceptable.

Aside from the car’s condition not being great, everything else was fine.

The staff were polite and responded quickly!

They gave us a damaged car, probably around eight years old, with 80,000 kilometers already on it. Luckily, we didn't encounter any high temperatures; otherwise, breaking down on the highway would have been a real possibility. The rental company kept giving us the runaround. Be cautious when choosing this company; I definitely won't pick an overseas Chinese rental company next time.

I was disappointed with the professionalism of the company and the unusual requests to do car hand over and return at a supermarket.