Picking up the car was convenient. They happily agreed to delay the pickup time after contacting them, and also extended the return time accordingly. Returning the car was fast and easy, with no pushy insurance sales tactics. The rental and billing explanations were clear. I rented a mid-sized car and got a free upgrade to a compact SUV, fortunately, as it had enough space for our luggage.
Currently satisfied. There was an issue with the navigation causing me to take a wrong exit and go onto a toll highway. Not sure how the epass processing fee will be charged. Other than that, everything is fine. No upselling encountered so far, and I have yet to see if there will be any unreasonable charges later.
Picking up the car from Avis was fine, but the car provided was terrible. Although its flaws were not apparent at first, later it stalled automatically and couldn't be restarted. I had to call for roadside assistance and towing twice, which disrupted my plans for two days and significantly increased my taxi expenses. There's no way to get compensation for these losses. Having rented cars many times before, this was by far my worst experience.
The service at AVIS was barely acceptable, but some issues were not resolved in a timely manner. The vehicle pickup process at the store was cumbersome and we had some unnecessary trouble with the staff. Although my order clearly included the fee for a second driver, the staff insisted that they couldn't find this in the order and overcharged me by $70 billion. However, the QEEQ platform staff provided strong support and resolved the issue satisfactorily in the end.
everything went well. they didn't have my car. I got another for the same price.
About QEEQ:10.0/10
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