Picking up the car was very convenient. There were some hiccups due to personal reasons, my friend's husband was the designated driver, so I couldn't use my credit card for the pre-authorization; it had to be in the name of the designated driver. Be sure to keep this in mind! Returning the car was easy, just park and go.
The staff had a good attitude. Although my English is limited, they patiently explained everything. They offered insurance but didn't force it. Since I was going to a ski resort, I asked to change to a four-wheel-drive car the next day, and they promptly met my request without extra charges.
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