Salzburg to Vienna

Rented a few times, always a great experience

1. Significant discrepancy in order amounts: The amounts on the car rental site, the pickup invoice, and the post-swap invoice were completely different! At pickup, the staff gave me three different amounts! The last one was close to the amount shown by the rental site. 2. Overcharging: I noticed that the pre-authorization charge was significantly higher than the actual amount, so I verified multiple times with the car rental company. Finally, they told me the extra money would be refunded as a pre-authorization, but in reality, only €850 was refunded, and the rest was not returned! 3. Large unexplained charges: On October 19th, when I swapped the car, I was directly charged two amounts of $1271.39 each, totaling over $2500! I am currently communicating with the car rental company to find out why. 4. Confusion at pickup, meticulous at dropoff: During pickup, the staff asked me to inspect the car myself. After a round of inspection, I found discrepancies with the reported issues, such as a dent in the left door that didn't actually exist. When I asked a staff member to check, he was reluctant but eventually admitted it was an error. The dropoff was even more ridiculous; the staff circled the car multiple times and pointed out a tiny dent on the left door that I couldn't see even with glasses. They said it could be from someone else hitting my door. I was speechless!

The staff were friendly and professional.

Easy to find the location, quick and convenient process, courteous service

Like: Good experience