They charged an extra $68. Although we had no issue communicating in English, we still got scammed out of more than $60. The insurance and fuel charges were totally unfair! Be cautious! The so-called basic insurance they offer is their own, I thought it was from the rental platform. Also, regardless of how much fuel you return, they charge a $40 fuel fee, even though filling up the tank didn't cost us $40. It's really unfair. The only advantage is the car was decent, but any company should have good cars.
1. When picking up the car, they added multiple insurance options without asking, almost doubling the rental fee. After I noticed, the staff member who processed it had already left, and other staff refused to change it, asking us to wait for half an hour until that person was back. 2. I booked a Corolla, but there was no car available when I picked up, so they randomly gave me a Hyundai hatchback, which was too small to fit all our luggage. I objected on the spot, and the staff said if I didn't want it, I’d have to wait over 45 minutes. In the end, I had to downgrade to a Nissan Sunny. It's always been an upgrade with other rentals, but this was the first time I got downgraded and threatened to wait if I didn't accept. 3. The car was also very old; the Sunny had already done 25000 miles, the highest mileage I've encountered in a rental.
This rental company enforces third-party liability insurance, so you still need to opt for it when renting. The listed prices on the website are misleading. If you're adding $18 a day at the location, you might as well book directly from Sixt, which doesn't generally force you to buy. The car is fine.
Without telling added all kind of insurances and presented it without comments. Kept on pushing on a stupid road help insurance that I clearly not wanted. Annoying. They could just advise before adding it to the bill.
Like: I love the truck and I didn’t want to let him go. Wish I could have bought him!! Dislike: I didn’t like that there was no section numbering 11 and the ladies in the booth weren’t helpful until the 3rd time walking around the parking lot and me telling the ladies there were no trucks a gentleman walked up and asked if I needed help and got a truck delivered right away from the back after he saw me and my 11yr old daughter desperately looking for the truck section.
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View more >Dislike: I didn’t like that there was no section numbering 11 and the ladies in the booth weren’t helpful until the 3rd time walking around the parking lot and me telling the ladies there were no trucks a gentleman walked up and asked if I needed help and got a truck delivered right away from the back after he saw me and my 11yr old daughter desperately looking for the truck section.