At the Avis Montreal Airport location, it took nearly an hour to queue for the car. The staff’s attitude was quite abrupt due to their fatigue, and they couldn't clearly explain the overlapping fees between the rental platform and the store. A major downgrade in the car (no Ford Mustang due to cold weather, downgraded to a regular Hyundai) and a change in the return location led to no special deal for driving a U.S. car back to the U.S. Instead, there were extra upgrade and duplicate insurance fees, raising the total from about 1800 yuan to nearly 3000 yuan. After returning home, the QEEQ platform only managed to recover 240 CAD from Avis. Based on industry standards, I believe people can judge this fairly.
The wait time was extremely long, almost 1.5 hours. Initially, there was only one staff member, and as the queue grew longer, they slowly added two more service personnel.
As a large North American rental car company, the service staff's proficiency was lacking. There were only two people at the front desk, which led to long queues for picking up cars. My appointment to pick up the car was at 10 a.m., and I started queuing at 9:40 a.m. At 10:15 a.m., I was told that the car I had reserved was not available and I could either cancel and go to another rental company or wait. I chose to wait, although there was no guarantee of when the car would be ready—possibly 11 a.m. or even longer. I wanted to ask the service staff why such a situation occurred and whether this was Avis's standard of service, but to avoid further complications, I opted to wait. I received the car at 11 a.m., an hour later than planned. Instead of the reserved GMC Yukon, I got a Tahoe, and the service staff did not inform me in advance. Despite my frustration, I set off. As a result, I hit peak holiday traffic and was stuck in long jams, which left me feeling quite annoyed. I reached my destination late at night with a completely different impression of Avis.
Excellent service of staff at the pick up office. Everything was explained and entire process went smooth. Helpful staff in garage. Car was new, clean and had many comfort features. Btw. Avis is very well known company almost all over the world.
About QEEQ:10.0/10
Initially I was distrustful of QEEQ as this is not very popular booking agent in Europe. Especially I was booking car in Canada. However, evrything was fine, absolutelly no issue. Definitelly, I can recommend them.
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