The fee explanation is not clear enough.

There was no queue when picking up the car, it was just us, but the process was slow because they had to check a lot of information. Returning the car was relatively faster. It's the third day since we returned home, and we haven't received the deposit back yet, which is a bit concerning.

The flight arrived late, and the front desk just gave us the keys and told us to get the car. The staff at the pickup point had already left, and the front desk didn't explain where to get the safety seat, causing us a lot of trouble.

Your staff was very helpful both at pick up and drop off point.

The car was not properly cleaned - there was still trash in the bin on the rear seat found during pick up time.

Good - as per expectation