Scheduled to pick up the car at 2:45, arrived on time but had to wait for nearly an hour to get the car because it was being washed. Washing a car for an hour? The person who handed me the keys was a Chinese woman with short hair, speaking broken English, asking me to wait because there were foreigners ahead of me who arrived earlier. We weren't even renting the same car, so what's it got to do with me if someone else is waiting? If my car is ready, just give me the keys. I couldn't understand her logic at all. When I asked her to check how much longer it would take, she just told me to wait, saying couldn't I see there were others waiting? A Chinese employee being overly polite to foreigners but arguing with a fellow Chinese customer is off-putting. Definitely not renting from them again.
The car was not arranged in advance. Upon arrival, we were informed that the originally booked model was unavailable. We waited a long time for another model to be arranged.
We arrived at the airport late at night and noticed that the car had several dents and scratches, which were hard to see in the dark. Most of these were discovered the next day. The tank wasn't full upon pick-up, and the attendant assured us it would be noted. However, when returning the car, this caused issues since it wasn't recorded in the system. We had to explain for a long time. Luckily, we had full insurance and didn't inspect the car's condition thoroughly.
APOLLO cars are picked up at the HERTZ counter, and the service was not very friendly, especially during the return process.
Apollo actually provides cars through Hertz. We booked two car seats but none were available, making it impossible to hit the road. The company stated that their terms specify that provisioning depends on availability, but they didn't notify us beforehand that there would be no car seats available that day. Moreover, there were no remedial measures offered. We ended up wasting two hours at the pickup point for car seats. Although the car was in good condition, a good car without two car seats isn't suitable for our team with a three-year-old and a six-year-old. Eventually, a helpful employee from another rental company suggested we find a car seat hiring company at the airport, and that's how we resolved the issue. The bigger the company, the less they care!
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