The service attitude and queue time were acceptable, but after completing the paperwork, the car wasn't ready because they were washing it. I booked a Grand Cherokee, but got a Subaru instead, which is a much lower class, not good.
The counter service attitude was not good. We had booked a Jeep Grand Cherokee, but they firmly said there was none available, and we had no choice but to take a Hyundai. However, when we got to the parking lot, we saw a Jeep Grand Cherokee. After communicating with the staff, they quickly replaced it for us!
Terrible customer service, we waited in chaos for more than an hour to pick up our car in downtown San Francisco. The staff appeared to be trying but there was no system in place meaning their efforts didnt really help.
On dropping off our car we spent an hour ensuring that we didnt have to pay for a GPS system that we were never given.
The car was cheap to rent, a new model (but dirty inside) but the inconvenience of pick up and drop off would ensure that I will never use Alamo again
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