Munich-Salzburg-Vienna-Budapest-Prague-Munich

The store was quite empty, and the staff were friendly

Very dissatisfied. On the day of pickup (10 AM), there was basically no difference between having a reservation and not. No cars were available. How can such a big rental company allow overbooking? All the customers in the store were confused. It doesn't make sense to not have any cars. The staff said that when they returned to work, there were only two cars for 18 reservations. I've rented cars abroad many times, and this is the first time I've encountered such a situation. Waited in the store for over an hour until someone finally returned a car. Luckily, I know how to drive a manual. If I had to wait for the automatic I reserved, who knows how long it would have taken... It's really XYZ(&%##^....

No one was there during pickup, so I couldn't check for scratches. There were additional charges compared to the booking price, and arguing with them was useless. The rented child seat was very worn out!

It's OK; the attitude at the Munich pickup was bad

I booked for a BMW but got a Ford instead.