Due to language barriers, I unknowingly signed a local insurance document. Customer service failed to resolve this issue, but eventually, an American friend helped contact the rental company and got the local charges canceled.

The African-American lady managing the vehicles at the San Francisco airport had a biased attitude. She smiled at white customers but gave me, an Asian girl, a very old car without Bluetooth support. Feeling cheated, I requested a change and was then given a 2018 GMC. Additionally, I was forced to buy personal insurance, which they claimed was required by California law.

Both pick-up and drop-off processes are quite convenient, there is no pressure to purchase insurance, and there is a good selection of vehicle models.

Good

There were quite a few people waiting in line for the paperwork, which indicates that this company is pretty good. Signing, picking up, and returning the car were all very simple.