14-Day Road Trip in the Western USA

Obviously, there were two vehicles of the reserved group available, but they gave us a Hyundai instead. Discussions on Twitter were not reviewed.

We reserved a mini van, but were told none were available. We would have to wait over an hour. When I reluctantly decided to wait (because we needed the space), I was offered the option to pay $96 for a Ford Explorer. When I declined, the person reluctantly provided me alternatives (e.g. could not up sale me). Could not explain why a car I reserved 2 months ago was not available. Found chicken bone in the back seat!

All the service providers at the front desk were rude and unprofessional. Such as rolling their eyes, complaining about the customers, not being patient to those with language barriers, testy when you ask questions. When I called the company about a question I was on hold for 30 minutes and no one answered. Also because I rented the car for 26 hours they charged me for 2 FULL DAYS.

Great service. Always committed to help

Overall, everything is relatively reasonable even it takes longer time to get phone call reply. The only thing I felt very unpleasant is that counter staff at SFO quite unfriendly or not professionally at all.