Airport pickup phone was unanswered for a long time, so we had to take a cab ourselves. There were too few staff at the car pickup location, and the waiting time was up to an hour.
I booked to pick up the car at 9 am and requested two child seats. However, the rental company did not prepare them, which took me two and a half hours to finally get the car seats. We could only depart at 11:30 am. My plans for the day were canceled, and we arrived at the accommodation close to midnight. It was very bad.
The pickup location was within walking distance of my accommodation, otherwise it may have been a little challenging to make my way there. The location is quite central and should be convenient for most people staying in Sydney within the tourist districts.
The entertainment system within the car was top-notch, accompanying me throughout my journey and the sound system was great.
The car was in great condition and I was able to cover almost 3000km within 6 days in confort.
The courtesy bus drivers between the airport were brilliant. Friendly and kind. Staff at the counter were great and efficient. The car was perfect for me at the right price.
I rushed dropping off the key to catch the bus and forgot to mention that the car told me that the key battery needed replacing. I hope someone catches that.
This was my first time with Atlas, I will definitely use this again and recommend it to others.
Only issue was trying to call them for pickup, very long time on hold before someone answered. Also some better directions to help find pick up location would be great, eg...brown section opposite hotel is better than bus zone M as i could not find any signs saying bus zone m.
Like: The car was all good for what I needed it for over the two days hire Dislike: A little wait for about 10-15 minutes whilst they cleaned the car. Perhaps should have been ready to go.
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View more >Dislike: A little wait for about 10-15 minutes whilst they cleaned the car. Perhaps should have been ready to go.