You get what you pay for and this is not much with Fox Rent a Car!

2 hour line to check in. Could have gone and rented another car for close to the amount. Your customer service offered nothing but excuses and "whatever".

Car was dirty on inside, out of windshield wiper fluid so I had to refill myself. Not super professional when I went to get the car at the lot. However the gentleman at the counter who helped with payment was nice. He waived a fee since when I booked through easy rent cars.com they screwed up the dates of my rental that I prepaid.

Took over an hour to service 10 customers. People with reservations that hadn't paid were told no cars were available. Staff was rude and on their cell phones.

Regardless of the above star rating I will not be renting from Fox again. After a long day of flying (12 hours) to wait in a line for over 2.5 hours to pick up a car is beyond frustrating! When I asked about where to complete a survey regarding pick up, I was told “don’t bother complaining about the long wait times, we already know”. Your front line staff is the first impression customers receive. Their message, we don’t care about customers.

The car was great. Staff was friendly. However, they are woefully understaffed!! One agent and 11 people in line in front of us. Then a 2nd agent came on. Finally, after about an hour, there were 3 agents. It was our turn, but then there were issues with their credit card scanning equipment and we, as long as another couple, were told our cards were declined. Eventually they did go through by swiping instead of chip reader. There is no reason to wait an hour in line to pick up a rental car.