Affordable, friendly staff, easy pick-up

I waited in line for over an hour to pick up the car, which is understandable during peak tourist season. When it was my turn, the staff informed me that the only available model was a Hyundai Santa Fe. I didn't want to drive a Korean car and told him so, but he said I had no other choice unless I paid more. The cars he recommended all required an additional $100 per day. I agreed to downgrade to a standard SUV and was okay with a five-seater, but they only had a Kia available (I've clearly stated I don't drive Korean cars!!). In the end, I chose a Cadillac XTS, which cost an extra $25 per day. I had booked a seven-seater SUV but ended up with a five-seater sedan, and I still had to pay more?

Picking up a car from Budget at San Francisco Airport is very convenient. Follow the signs to take the Blue Line shuttle train to the rental car center, where you can see all the rental companies. When handling the rental paperwork, submit the driver's licenses and translation documents for all drivers, as well as a credit card for each driver. The rental cost was almost the same as what I booked on QEEQ. You just need to print out the order, sign it, and you’re good to go. The staff at the counter will give you a slip with the car’s parking location. Check the car for any issues and drive off. It’s much more convenient than renting a car in China.

Not very satisfied with the vehicle selection; the replacement model was even worse than the originally reserved one. Contrary to the website's claim of free upgrades, the final price was higher than the preliminary quote from Zuzuche.

Car's are very well maintained. I like Budget rentals.

Great Service. Customer service was also very good, they helped me in resolving to drop the car in a different location.