North America from Los Angeles to Alaska

Very satisfied

This is a scam company. They force you to buy insurance without informing you. Do not choose this company. This is the first time I encountered such an issue after renting cars numerous times in the US, Canada, and abroad. The final bill was higher than the online estimate because they claimed I bought extra insurance, which I never did. When I picked up the car, they just handed me the keys and the contract, asked me to sign, and never mentioned anything about insurance. The whole process took one minute. In my previous rentals, if they wanted to upsell insurance, they would at least ask me. This time, they didn’t say anything, just had me sign the contract, then the Indian guy made a few marks on the contract, but the copy I received was blank, I remember clearly. This is practically daylight robbery.

When picking up the car, they did not explain the additional fees and just printed the contract for signing, which disrespects the customer's right to know. In the end, it cost me over 1000 more.

The queue was very slow, it took almost an hour. There were few staff and they processed things slowly. They also try to sell additional insurance. Make sure to thoroughly check the car’s condition, or there might be problems when returning it.

The service attitude is excellent.