Belgrade-Zlatibor-Žabljak-Ostrog Monastery-Skadar Lake National Park-Kotor-Dubrovnik-Mostar-Sarajevo

The car pickup and return processes were convenient and fast. The staff carefully pointed out existing flaws when handing over the car. The return was very quick and not inspected in front of us, but after returning to our country, we received an email stating there were scratches and charged 240 euros. Fortunately, we had insurance, so there was no personal loss.

Satisfied with the service.

Overall satisfied, but the parking lot had no staff when returning the car; had to go inside to find someone.

The car pickup process was fine, but the drop-off at the airport was very unsatisfactory. The main issue was that they did not acknowledge the existing scratches on the front right bumper and insisted it was our fault, claiming it wasn't recorded in their system. When we picked up the car, the Eurocar staff was very careless and didn't confirm with us if there were any issues with the lower front right area. They just did a rough check and only documented some scratches after we insisted. During the return, they focused on the areas that weren't confirmed initially and blamed us, even though it was clearly old damage. They just said it wasn't recorded in their system, so it was our responsibility. Additionally, they asked us specifically about our insurance coverage and, upon learning we only had basic insurance, started nitpicking to find faults. Serious complaint about this, and I do not recommend Chinese people to rent Eurocar vehicles in Serbia in the future.

The car was not thoroughly inspected during pick-up, just a brief introduction. However, during drop-off, the inspection took nearly an hour with every inch of the car being checked meticulously. Shouldn't the inspection process be consistent for both pick-up and drop-off to be fair?