There was no Chinese-speaking staff when picking up the car, which caused the process to take over half an hour!!!
Did not purchase their expensive insurance!!! The staff told me the car had damage (after about 10 minutes of poor translation), but I couldn't understand where the damage was, how many spots, or if it would affect driving!!!
When returning the car, I drove around the airport three times before finding the designated drop-off location. The navigation was useless (couldn't direct to the specific location)!!! Trying to contact the rental company was impossible (couldn't understand English, no Chinese-speaking staff)!
When picking up the car at the airport, the staff was not very friendly. However, when we had to change the car because it was too small, another staff member was very helpful and assisted us.
“Fast and easy check out of car. No major issues with the car functions. Will rebook in future.”
About AVIS:9.7/10
Counter staff friendly and explained everything in detail. Fast check out.
About QEEQ:10.0/10
Would be helpful if company does not show that there’s rav4 when we were
Told by Avis they do not have rav4 in their fleet of cars. The car tyres were not checked for pressure before handover and we need to stop by gas station to pump up the tyre pressure.
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