From San Francisco to Los Angeles via the scenic Pacific Coast Highway, although some sections were

Good

Both pick-up and drop-off were very fast, and there was no issue with using a magnetic stripe card for the deposit instead of a chip card. We even extended our rental by a day without any formalities, and the fee was deducted directly from the deposit when we returned the car.

Long waiting time in queue

A wide range of models and quantity available, easily meeting our needs. Numerous pickup and drop-off locations made it very convenient. Customer service was good, and waiting times for both pickup and drop-off were short due to many service counters. The contract was clear with no pressure to purchase insurance. The car itself was of good quality. Overall, a great rental experience!

The service was excellent, and returning the car was very convenient. However, the wait time for processing the paperwork was a bit long. Upon arriving at the store, I spent $30 to upgrade to a Jeep SUV. Initially, they asked for $50, but seeing our hesitation, they immediately reduced it by $20.