Bad attitude

They handed me the car without a full tank, saying there was no time, and that it would be adjusted for the current fuel level. When I returned the car, they tried to charge me for a full tank, but I caught them and they removed the fee. Also, there was no luggage cover for the trunk when I picked up the car, and I wasn't aware it was supposed to have one. When returning the car, the staff said they didn't know if the other location had provided it, and planned to charge me for it as a loss. Overall, the car was in good condition, relatively new, but there were quite a few hidden charges. Make sure your English is fluent and be vigilant, or you could lose a few hundred pounds.

The process is quite convenient, and the location is easy to find

As described on the page, when you rent a car from Alamo in Edinburgh, UK, the service is actually provided by Enterprise. I went to pick up the car at 8 AM and didn't have to wait in line. The whole process of picking up and checking the car was very smooth, and the staff were very responsive.

Everything exceeded my expectations. This was the absolutely best customer service at a car hire place I've ever experienced.