This Zuzuche APP is a money trap. I canceled my order a week in advance, and it showed cancellation successful with an estimated refund time of 15 working days. Thinking the refund was processed, I didn't check further. Unexpectedly, the APP did not cancel my order, and it wasn't until the scheduled time that someone called to inform me to pick up the car. I said I had already canceled the order! When I contacted customer service, they refused to refund my money. Such garbage service, I will never use Zuzuche again and will warn my friends not to use it either.

The staff member Nikki was efficient and considerate. Kudos!

A company with only one person. Overwhelmed with tasks leading to poor customer experience.

Meet and greet service at las vegas airport - but didn't know that before arrival. And couldn't get through to mobile number in UK to arrange pick up when we arrived. Otherwise good .

The employee is very helpful.