REACH RENTAL CAR RENTAL REVIEWS

Virtual car rental. Agent met me at arrivals, and then at the end of the rental at departures. Seamless and convenient.

Very good service!

Great

No one was there to pick us up at the airport, and we couldn't get through on the phone. Eventually, we found a small alley and luckily met a Chinese person who helped us contact the rental company. The car we got was not the model we had booked. I will never book with small Chinese-run rental companies abroad again.

There is no communication between customer service agents. The guy at the airport was indifferent and showed no consideration for a lady picking up the car. He didn't mention the bank card discount. Without a chat history on WeChat, it would be difficult to prove anything. Two days after renting the car, I wanted to extend the rental. I contacted their customer service online, but it was like the store was closed - no response all day. Luckily, I reached them through the app platform. Otherwise, it would have been a disaster. As fellow Chinese, why make things difficult for each other? This company's prices are not low compared to others. They even asked to switch cars with me, and when I agreed out of goodwill, they turned their back on me. Not all promises made over the phone were kept. So, don't bother being nice to people who won't appreciate it. It's purely a transaction.

Quick response every time I renew the rental, easy payment, excellent service

The trip went really smooth and Reach Rental was beyond my expectations

Pretty easy to use

Very good rental experience - was in communication with Ran both before pick-up and return - made the transition process on both ends very quick and effortless - much better then the traditional pick-up and return process from one of the Big rental agencies .I wish my rental car experience went this smoothly for all my rentals. Thanks!

Very good experience, good service and easy to pick up the car. I will definitely come back next time

Easy and convenient to use

Everything is smooth. People are nice.

Easy to use

The service was excellent. They carefully explained the rental and return procedures, as well as important points for driving in the USA.

The free mileage is only 100 miles per day. I didn't notice it when I placed the order, which is my responsibility, but they charge $2 per mile over the limit. I checked with other companies, and they usually charge $0.75 per mile. A round trip from Los Angeles to Las Vegas is over 500 kilometers, and visiting surrounding natural attractions would require over 1,000 miles. The rental car company staff said 100 miles per day is enough for city driving, but if I just wanted to drive within the city I would take Uber. If I didn’t plan to drive between states, why would I rent a car? I asked the rental company if I could get a mileage package or discount, but they refused bluntly and were very rude. My friend's rental car had a small gas tank. Before returning the car, we filled it up to 3/4 of the tank for $25, used 1/4 of the tank to drive to the return point, and they charged us $30. We reserved a child safety seat, the cheapest one, which didn't weigh much but cost $10 per day. We found the rental contract which stated $5 per day and got the price corrected. The office was messy, and all the customers I saw were Chinese. I wonder if the poor service attitude is because most of their customers are Chinese.

Satisfied

The original car we booked has issues so they upgraded us for free. Stand out service,

Easy to book and great service.

The pickup instructions were unclear, the BUS had changed routes without updates, and even though we were notified in advance and arrived before closing time, the process was fully self-service with no staff on site. The car was old with poor condition, the key battery was dead, and the car had scratches and dents.

The store staff were quite nice.

Great rental, quick pick up and return.

There was a minor issue with the car's condition that caused some friction initially. However, the store was proactive in resolving it... They replaced our car with a higher-priced one for the original price, but it made the trip feel less perfect.

傷はあったもののかえって気楽に乗れました。乗り心地は良く、力があり燃費もまあまあのシエナでした。

Everything went smoothly.

They asked me to cancel my rental via text 3 days prior the pick day. They said they didn't have any car or the car crashed. I refused ! Then, they told me that they found a car but I have to pay $.30/ mile after 100miles per day !!! + $1000 hold up fee. i again refused, instead of an SUV they sent a sedan I return the car 1 day prior, I haven't been reimbursed yet Very unprofessional , do not recommend

I called customer service, Arthur was super helpful. He called reach rental And confirmed my rental Amazing job