The cleaning of the car was not good and we had a problem with the windshield washer, the water jet it wasn’t working and we had some problems with it in the trip.
The car was extremely dirty and smelled awful. Our child got car sick, probably because of the smell. We specifically requested two child seats but only got one. We had to waste time going to Walmart to get another one. We tried to communicate with the platform twice to pick up the car between 9-10 AM, but the order on the app wouldn't go through, so we ended up picking it up at 8 AM and got delayed again...
The pickup location is far, there was no answer when I called to return the car, the place is hard to find, and customer service is unreachable. Very poor experience.
They asked me to cancel my rental via text 3 days prior the pick day. They said they didn't have any car or the car crashed. I refused !
Then, they told me that they found a car but I have to pay $.30/ mile after 100miles per day !!! + $1000 hold up fee.
i again refused, instead of an SUV they sent a sedan
I return the car 1 day prior, I haven't been reimbursed yet
Very unprofessional , do not recommend
About QEEQ:10.0/10
I called customer service, Arthur was super helpful. He called reach rental
And confirmed my rental
Amazing job
“The Reach Rental associate went out of their way to make the rental experience very smooth.”
About reach rental:9.7/10
Very good rental experience - was in communication with Ran both before pick-up and return - made the transition process on both ends very quick and effortless - much better then the traditional pick-up and return process from one of the Big rental agencies .I wish my rental car experience went this smoothly for all my rentals. Thanks!
About QEEQ:10.0/10
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Customer Service
Good but it would be better!
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