The company is run by a young couple. The owners are very friendly! The car was new. When an accident happened, they were very considerate. It’s comforting to have support from fellow countrymen when facing difficulties abroad. Overall, it’s a great New Zealand car rental company! Highly recommended! Next time I go to New Zealand, I can contact them directly without going through a platform.
1. The airport shuttle has no Lovetrip Car Rental logo.
2. The staff are casual and poorly managed. They do not adhere to the agreed time, for example, promising to arrive in 5 minutes but actually taking 15 minutes multiple times. The store is often run by a couple who simultaneously run other travel booking businesses. The couple conduct cross-checks for pick-up and return inspections, where one person's inspection results are later overturned by the other.
3. Customers do not receive any copies of documents. In contrast, other companies provide copies of all signed documents, but this car rental does not.
4. The car inspection at pick-up is cursory, while the return inspection is extremely thorough, not missing even the smallest details. Other car rental companies usually have a policy stating scratches under a certain length are not pursued; this company does not.
5. After confirming everything was fine at the return inspection and completing the procedures, the customer is sent away. An hour later, the company contacts the customer via WeChat, claiming the fuel tank was not full and demands payment. If the customer refuses, they threaten to also charge for a 'scratch' from nearly two weeks prior that was supposedly waived, along with a refueling service fee. Before the customer boards their flight and after returning home, the company continues to attack the customer's character, defame them, and changes their statements, contradicting themselves.
6. The pre-authorization slip on the customer's credit card is not returned.
7. All customers are required to add the company on WeChat.
8. Regardless of the customer's situation, the company communicates via voice messages. Important information requiring confirmation and accuracy is not provided in text but through voice messages. Accusations and altered descriptions of facts are conveyed in text.
9. The car picked up was not a Corolla.
“Easyrentcars are a good company which I often use”
About Lovetrip:8.0/10
Collected from airport ok but I felt rushed during checkin procedure
About QEEQ:9.0/10
I use easyrentcars often and think they are very good compare site. Price check has saved me money too. Customer service very helpful and prompt replies
“Good service, clean and reliable car - Office is short drive from the airport”
About Lovetrip:8.3/10
Great car that was easy clean and easy to drive.
I was given a bigger car than I booked which was very useful for us. Lovetrip offices are located about 5-10 minutes drive from the airport. The owner/manager picked us up from the terminal and drove us to the office - although we waited about 25mins for him to pick us up (we waited outside the terminal, and he was inside the terminal). So our advice would be very clear about where to meet him.
About QEEQ:10.0/10
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