Response time is extremely slow. Problems are not resolved in a timely manner. Each query takes several hours for a reply. The staff at pickup and drop-off were mediocre in attitude. They did not explain the car's features. I rented the car for over ten days without music; only on the last day did I hear back about returning the car a day early without a refund. If I were to rate them, it would barely pass with a 60.
Car rental company did not have the specific car Audi Q5, even though booking says it is for specific car model. Nevertheless, counter staff offer free upgrade to Q7. Although he was holding the Q7 car key, but he cannot locate the Q7 in the car lots. In the end, I settled for a Volvo XC60 parked just right outside of the reception.
To my surprise, the counter staff just blank out the printed text “Audi Q5” with correction tape on my rental agreement paper! And write over it “XC40”! He reasssured me this is fine.
Now I know why the Q5 and Q7 are missing from the car park lot.
“Almost a perfect score apart from the administration fees.”
About Aucar:8.3/10
The car was certainly value for money, but the toll administration fees are ridiculous as I pay them on the spot and get charged again by Aucar.
Otherwise a good experience.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Aucar Aucar Mel airport
T.Williamson
-
-
-
-
View more >Terry
-
-
-
-
View more >S.Bell
-
-
-
-
View more >A.Sammut
-
-
-
-
View more >R.Mortensen
-
-
-
-
View more >Dislike: Nothing