Great experience. They upgraded our car, and after we had lunch, there was almost no queue when we picked it up. We placed the order on-site because we were unsure if our magnetic stripe credit card would work.

The vehicle was in excellent condition, almost brand new. Initially, we added a GPS, but later found that our Huawei phone could navigate using the internet. When we requested to remove the GPS, the staff initially said no, but eventually upgraded our car instead. This type of sales approach is acceptable.

Poor service attitude, the website shows support for UnionPay, but the store does not accept it.

Long queues, but relatively cheap rental company.

There was a huge line at the store, and I had to wait almost an hour to get the car. The attendant tried to get me to upgrade, but I refused. When returning the car, I didn't have time to refuel, and they told me I had to pay USD10 per gallon. Faced with the risk of missing my flight, I agreed, but then I was charged USD161 for 9 gallons. Definitely a scam. I've already complained on the Budget website and will file a complaint with the car rental platform tomorrow.