This is my second time renting from this company. The first time was in Toronto, where they had a service counter at the airport, making both pickup and drop-off very easy. This time, I upgraded the vehicle at the counter to an SUV, which came with a very useful GPS.

The Calgary counter provided a car of a lower category! They even tried to persuade me to pay extra for an upgrade! Fortunately, I had not left yet and realized the scam in time. I returned to the rental point and after some discussion, I got the correct car. However, it still affected my schedule.

Pretty good! Didn't encounter any surcharge issues. Service was great, we asked a lot of questions and the guy answered them all.

Very satisfied, no need to queue, attentive service

There were various sales pitches and price increases. We booked a Cadillac but they insisted on giving us an Infiniti. Initially, it was $200, but I insisted on not taking it and they reduced it to $150. In the end, we were in a hurry and just accepted it. The car rental company was convenient and the procedures were simple.