Overall good, except for being misled by GPS when returning the car, which took some time. Everything else went smoothly.

They kept intimidating us to upgrade to a more expensive model, claiming the reserved car wasn't available and gave us a two-door mini car, leaving us in a tough spot. About the insurance, they said if we didn't buy it, we needed to provide local social security numbers, basically implying it was illegal to drive without it. I wondered, is the Zuzuche website a big scam? Can't I just drive without these extras? I had already paid over 2000 online, then was forced to pay an additional $390 on-site. The experience was horrible, and I will never choose Zuzuche again, nor recommend it to anyone!

The shuttle bus from Dollar at the Big Island airport is less frequent than other companies, so we had to wait a bit. The staff at the branch had a good attitude but kept trying to upgrade our reservation for an extra fee. Since we had already booked a large SUV, we didn't want to upgrade, but the staff insisted that our reserved model couldn't go to Waipio Valley and even called the manager to offer us a discount. Seeing how eager they were to make money, we agreed to upgrade to a 5.6L Nissan SUV. After traveling around the Big Island, I feel a mid-sized SUV would be sufficient for a family of three because it rained when we went to Waipio Valley, and we couldn’t go to the valley floor due to the fog. Returning the car was very straightforward and convenient.

カウンタースタッフはさほど愛想よくはありませんが、比較的テキパキとしていて１０～１５分ほどで受付完了しました。予想していた車は、JEEPでしたが配車されたのは日産のＳＵＶで、乗る前は微妙な気持ちになりましたが、日産のＳＵＶがとても状態の良い車で非常に快適でした。ネットでこんなことありましたぁ＝みたいな心配してたトラブルはなく、スムーズで返却時もチェックは1分で終了。空港行の送迎バスの5分ほどで到着し予定通りに次のフライトにゆったりと間に合いました。

Easyrentcars.comは予約しやすく、価格も一番お得でした。予約フォームに記載されている項目が、予約バウチャーに記載されていなかったので、心配になり2回も問い合わせしましたが、非常に反応早く対応していただき、すぐにレンタカー会社に確認したようで即日大丈夫ですと返答をいただきました。 実際現地でも全くトラブルなくすごく助かりました。

We didn’t get the car we requested at the pick up time and had to come back a day later to pick up the car we needed. Very inconvenient.