Dollar - Kona International Airport Information, Car hire Instructions & Policies

The counter staff was wonderful. Although I did not specify when booking, she provided us with a bilingual navigation so that some of my family members thought it more convenient to use the Japanese navigation than the English.

We didn’t get the car we requested at the pick up time and had to come back a day later to pick up the car we needed. Very inconvenient.

I was asked if I am ok with Kia Forte, which I confirmed and I got Chevy impala. The person at the counter helped me greatly with insurance.

カウンタースタッフはさほど愛想よくはありませんが、比較的テキパキとしていて１０～１５分ほどで受付完了しました。予想していた車は、JEEPでしたが配車されたのは日産のＳＵＶで、乗る前は微妙な気持ちになりましたが、日産のＳＵＶがとても状態の良い車で非常に快適でした。ネットでこんなことありましたぁ＝みたいな心配してたトラブルはなく、スムーズで返却時もチェックは1分で終了。空港行の送迎バスの5分ほどで到着し予定通りに次のフライトにゆったりと間に合いました。

The line was very long, and they constantly tried to upsell, including offering a fuel service, and gave us incorrect information, such as claiming there were no gas stations near the return point.

The shuttle bus from Dollar at the Big Island airport is less frequent than other companies, so we had to wait a bit. The staff at the branch had a good attitude but kept trying to upgrade our reservation for an extra fee. Since we had already booked a large SUV, we didn't want to upgrade, but the staff insisted that our reserved model couldn't go to Waipio Valley and even called the manager to offer us a discount. Seeing how eager they were to make money, we agreed to upgrade to a 5.6L Nissan SUV. After traveling around the Big Island, I feel a mid-sized SUV would be sufficient for a family of three because it rained when we went to Waipio Valley, and we couldn’t go to the valley floor due to the fog. Returning the car was very straightforward and convenient.

The service was excellent. We had a lot of luggage and had to change cars several times, but they were very patient. All our requests were patiently handled. Foreign service tends to be quite good.

Very convenient and reasonably priced.

They kept intimidating us to upgrade to a more expensive model, claiming the reserved car wasn't available and gave us a two-door mini car, leaving us in a tough spot. About the insurance, they said if we didn't buy it, we needed to provide local social security numbers, basically implying it was illegal to drive without it. I wondered, is the Zuzuche website a big scam? Can't I just drive without these extras? I had already paid over 2000 online, then was forced to pay an additional $390 on-site. The experience was horrible, and I will never choose Zuzuche again, nor recommend it to anyone!

Overall good, except for being misled by GPS when returning the car, which took some time. Everything else went smoothly.

Very satisfied

Average

In the USA, it’s pretty good to finish queuing within 20 minutes.

Very good

Not bad.