It was supposed to be a JEEP Grand Cherokee, but after waiting for a long time, I got an old Nissan similar to a CRV. The car broke down after two days and got towed. The rental fee was still charged at the Cherokee rate.
The service process was very organized. There was hardly any queue. The rental company recommended the EZPass in-state toll package, but it turned out to be unnecessary. We didn't travel that much, and part of it was out-of-state tolls not covered by the package. If you don't choose this package, you might actually spend less.
The shuttle bus from the airport to the rental car company’s parking lot comes about every 20-30 minutes. The rental car company’s counter is easy to find. However, the counter staff insisted on adding $59 for the EZ pass, saying that the highways from Boston to Washington don’t accept cash or credit card payments. Though the booking website mentioned only paying $259 at the store, Dollar ended up charging me $369 with tax included. I didn't bother arguing but felt that the rental car company should inform customers more clearly; it's quite disappointing.
the counter is not really helpful and no ida why we need to pay and buy more stuff than wwbsite
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