The service from the well-known rental company was excellent, with easy pick-up and drop-off procedures. Our order was upgraded to an SUV, which was a brand-new car with only 11 miles when we picked it up. We were the first customers to drive it. We rented the car for 7 days and drove nearly 2,000 kilometers, picking it up in London, heading to Scotland, and then returning it in Edinburgh. Overall, it was a smooth experience.

The car rental company is great! However, my QEEQ order was supposed to be at the North Station, but their website showed the order at the South Station! Not sure what happened with QEEQ!

I don't plan to praise them because my experiences made me realize that the well-known Hertz doesn't have significant advantages over other companies, and sometimes it's even worse than smaller companies.

The car was parked on its own in my private driveway in the country but they have accused me of a small scratch at the back above the bumper. This was already on the car and was not me but they are charging me for it. No-one went round the car with me on pick up and there was no-one there when i dropped it off Terrible - will never use Hertz again

Counter staff helpful at both ends. Didn’t get the specified car. The guy parking cars at the drop off stole the space I was going into and was obnoxious.