1) The car was different from what I chose and expected.
2) When I went to check in and pick up the car, the amount I needed to pay was higher than what was printed on the reservation email's receipt (after deduction of the child car seat). When I asked the staff about the discrepancy, she just asked me which agent company I used and told me to contact Zuzuche! She further told me that if I didn't pay the new amount, I could not take the car. It seemed like they could change the price at any time, regardless of the reservation details!
Pickup and drop-off at the airport were very convenient. The service attitude was excellent, and we were very satisfied with the car's condition. Although it was a small Swift, it was quite spacious and had good power.
Great attitude and provided a new car. Excellent experience.
About QEEQ:10.0/10
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