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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 1126178052
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 1126178052
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Reviewed: Fri, Aug 18, 2017
About Europcar: 2.0 /10
1. Never trust returning a car outside business hours. Europecar in Barcelona is extremely terrible. 20 days after returning a car, I was charged again for a damaged air compressor. How unreasonable! It's unfair to blame the previous renter for internal damages after such a long time. Another car had scratches when picked up; I reported it and took photos as evidence, yet I was charged for repairs. 2. QEEQ is powerless for complaints. I provided photos and evidence to QEEQ but still no result after more than a month, just endless patience waiting. I've given up and turned to insurance claims. 3. Always get full insurance. If any issue arises, European car rental companies will shirk responsibility, QEEQ is useless, and losses can't be recovered.

Relevant Reviews on Europcar BARCELONA AIRPORT T2

Arlen Tracy

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Reviewed: Sun, Jul 28, 2024
About Europcar: 2.0 /10
Forced to buy the mandatory store insurance for 680 euros (5000 RMB) for 14 days. The car provided was just average. Cross-border fee was 178 euros (1400 RMB). I personally recommend buying the full insurance from the rental service. My deposit has still not been refunded even though the order is completed.
About QEEQ: 10.0 /10

Octavia Edith

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Reviewed: Mon, Sep 30, 2019
About Europcar: 6.0 /10
Arrived 40 minutes early. Normally, after completing the formalities at Terminal 1, I would rush to the parking lot at Terminal 2. There was no car available. Numerous phone calls were made back and forth, and it took 54 minutes past the scheduled pick-up time to get the car. It really messed up my plans. Returning the car in advance went smoothly.

Teresa Herty

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Reviewed: Thu, Aug 29, 2019
About Europcar: 6.0 /10
I arrived 4 hours early and asked the staff if it was possible to pick up the car earlier. They recommended an Audi and even though I asked twice, they said it was the same price. However, upon returning the car, I was charged over 300 euros more. The staff in Madrid confirmed that the price had increased.
About QEEQ: 10.0 /10

Alexia Reade

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Reviewed: Mon, Jul 29, 2019
About Europcar: 8.0 /10
The car rental service was good, but the instructions were unclear. After landing, the car we needed wasn't available in our terminal. We had to either pay more or go to another terminal. The car options (CRV Hybrid or upgraded to Tiguan) weren't different at all. They said we could just go to the parking lot, but after reaching the other terminal, we still had to handle things at the car rental center and not at the parking lot service center. This caused us to run around the airport several times. In the end, we got the Tiguan without paying extra. Online, both cars are listed as the same, and the hybrid is more fuel-efficient.
About QEEQ: 10.0 /10

Wright Beaufort

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Reviewed: Wed, Sep 14, 2016
About Europcar: 4.0 /10
We prepaid for the full amount, but due to a flight delay of over two hours, the rental company gave our reserved car to someone else. We had to wait at the airport for more than an hour, and the car they eventually provided was very dirty, with bird droppings on it.

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