The deposit refund took too long, nearly 3 months, and multiple phone calls were needed with poor feedback.

No hard sell or hidden charges, got the car pretty quickly, not bad. The only downside is that there are very few automatic cars.

Picked up the car at Edinburgh Waverley Station. Due to it being a central train station, there were many people, and we had to queue. It took over an hour from queuing to getting the car. The pleasant surprise was the vehicle upgrade, and the car came with a navigation system, which made driving to the Highlands smooth and effortless.

Car wasn’t ready. No instruction at pick up re different handbrake- Golf-would have been really helpful.

Good

Car was ready on time and they took us straight to the car park (which is a ways from the train station)