Very convenient pick-up and drop-off process. I will use this rental company again next time.

Using a self-service machine to print the pick-up slip is convenient and fast with no queues.

They kept telling me that the insurance I bought in China was useless and insisted I buy their insurance. When I asked about the available miniVAN models, they said they didn't know. Their attitude was quite average. Then they recommended that I upgrade to a Sienna. Actually, for four of us with two kids, plus three small suitcases and two medium-sized ones, it all fit. Later, communication with a Chinese staff member was better.

Overall, it's pretty good. Although they initially promised a RAV4, we ended up with a Nissan, which was a gas guzzler. However, it was still comfortable to drive, and the car exchange was very fast. The service overall was quite good.

Big company, quite professional.