No queues, rented a Camry but it wasn't available, switched to a Pajero, waited 5 minutes.

Well, I rented a Yaris but got a free upgrade to a CRV. There wasn't a car seat available for young infants, so we had to bring our own. Overall, the experience was quite good. The English accent was rather strong, so you need to listen carefully.

The rental company provided a brand new white TOYOTA YARIS, with the odometer showing only 28KM! It had never been used before, such treatment is rare for me! The vehicle's performance was also great! When I returned the car, I cleaned it and handed it back to the rental company. The only downside was finding the return location, which took over 3 hours. In the end, I had to take a taxi, which got lost three times before finding the place! The process was very easy!

Waited for over an hour to pick up the car, but it was mainly because my flight was changed unexpectedly when boarding in Koh Samui. I arrived earlier than scheduled, but they told me at the counter that there were no cars available. I accepted it and waited for over an hour, which was past my scheduled pick-up time, and still no car. Finally, they offered a smaller car, from a sedan to a compact... The fuel tank wasn’t full either. I was given a car with 9 bars of fuel, refilled to 9 bars, but used more fuel due to a detour. I returned it with slightly over 8 bars and was charged an additional 320 THB. If the tank had been full initially, this wouldn't have happened. Not very satisfied. The car was in poor condition, over 10 visible damages, took a long time to inspect. High mileage, it's cheap but not recommended.

The pickup and return process was very convenient and quick. Great experience.