The service at the pickup store was terrible! I was scheduled to pick up the car at 9 AM, but the car wasn't ready. They asked me to wait for 30 minutes. After 30 minutes, the car still hadn't arrived. I called the customer service of the rental company, and they asked me to wait for another 30 minutes. After another 30 minutes, the car still hadn't arrived. I discussed with customer service to switch to a different rental company, which was farther away, so I took a taxi to pick up the car. At 11 AM, Budget called saying the car was ready. Customer service suggested I still go back to pick up the Budget car and claim compensation afterward. I took a taxi back and, after finishing all procedures, it was already 11:20 AM—over 2 hours past the scheduled time, ruining my entire day’s plans! This is simply absurd. How can they expect anyone to book with them again if they can't provide the car at the agreed time? Additionally, I had booked a Festia but got an Accent. The car was new, but it felt much inferior to Festia and was unstable on highways. Could they notify us in advance if they needed to change the car model? If it weren’t for my family's urgency, I wouldn't have rented from this store at all!