This company is terrible, the card machine only accepts chip cards, and the deposit refund is very slow.

Service was mediocre. The location is great, right inside the train station. However, when I arrived, my reserved car was not available. I was given only manual options, or I could pay extra for a different car. Although the extra cost was minimal, it felt really inconvenient. I had clearly reserved an automatic, yet they only provided a manual transmission.

I have used Green Motion a number of times and have always had a good experience bar picking up the car which always seems to take a while. However during this rental period I was left feeling very disappointed and angry with Green Motion. Upon leaving the car, I was told it was too dirty (I had used the car on a couple of country roads and the motorway) and as it’s winter and it has been raining there is dirt on the roads so the car had mud splashes and mud debris from the pushchair inside the car. I was told that due to this the car would need to be valeted at a cost of £96. I had a flight to catch so could not take the car to clean it myself. Had I been made aware that the car needs to be returned clean, I would have cleaned it myself. Never have I been told that a car I have used is too dirty. I was gob smacked and pissed off at the charge. So much so that I will not use this company again.

Taking too long to release the credit back to credit card. Bank says it’s up to the company and green motion keep saying it’s up to your bank . Greenmotion says it takes up to 7 days to release the credit back. I don’t understand the delay

Average customer service

Outstanding