Very thorough in checking documents, so the process was not fast. I was asked if I wanted insurance that included towing fees, but I insisted and they eventually dropped it. Returning the car was very convenient; after a quick round outside, I just handed over the keys, got the receipt, and left.
The woman at the New York location had a bad attitude. Her English was just sufficient for communication, but she added many extra items like prepaid gas, which was not fair.
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