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Live chat Email us Service Code: 6572195321
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 6572195321
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Reviewed: Sat, Feb 10, 2018
About Hertz: 6.0 /10
The Hertz at Avalon Airport is very easy to find, it's the first one you see when you exit. However, the service is not impressive. Usually, there is no one around, and it took a lot of effort to find someone. When I finally did, he told me that it wasn't his working hours and he was just there to pick up his stuff. Besides the scheduled pick-up time, there's no one there, even for returns. You just leave the keys on the counter. Whether there is someone or not isn't the issue; the problem is that the car handover requires someone to inspect it. Otherwise, any future scratches or damages are hard to clarify. A week has passed, and I still haven't received my deposit or receipt.

Relevant Reviews on Hertz AVALON APT

Elizabeth Longfellow

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Reviewed: Tue, Apr 10, 2018
“Melbourne to Great Ocean Road to Melbourne”
About Hertz: 2.0 /10
No staff at the counter, waited a long time for both pickup and drop-off

Cheryl

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Reviewed: Mon, Feb 5, 2018
“Avalon, Great Ocean Road, Campbell, Melbourne”
About Hertz: 10.0 /10
Pickup was very fast
About QEEQ: 10.0 /10

Ed Geordie

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Reviewed: Mon, Nov 27, 2017
“Avalon Airport - Apollo Bay - Port Campbell - Melbourne Airport”
About Hertz: 10.0 /10
Booked a Nissan Qashqai online, but got a free upgrade to a Kia Sorento at the pick-up location. Although we are only two people, so we didn't need the extra space. The car was very clean and in great condition.
About QEEQ: 10.0 /10

Sabina Sinclair

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Reviewed: Tue, Mar 5, 2019
About Hertz: 10.0 /10
Despite my flight arriving after 10 PM, which was after store hours, there was still staff waiting for me to pick up the car! Thank you so much!

Nora Violet

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Reviewed: Thu, Feb 21, 2019
“Melbourne - Great Ocean Road - Ballarat - Penguin Island - Melbourne”
About Hertz: 10.0 /10
The staff were very nice during both the rental and return process. They explained everything in detail and the process was smooth.
About QEEQ: 10.0 /10

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